Джон Шоул об исследования уровня сервиса

Один бог без греха, и нет предела совершенству )))

Блог Service Quality Institute Russia & CIS

У меня такое впечатление, что каждая компания проводит различные опросы и исследования на тему сервиса. Сейчас это уже стало общим местом, и, хотя задумка хорошая, перебор в этом деле имеет обратный эффект. Я могу понять, когда клиента просят оценить сервис, но когда это происходит во время каждого контакта с компанией, это уже слишком. Мне приходится много летать, и я заметил, что авиакомпания Delta, которая традиционно предпочитает не тратиться на обучение персонала, обожает опросы и исследования. Стоит им позвонить по любому делу, и вам предложат принять участие в опросе, поэтому я стал говорить “Нет”. Но что вы думаете – не успел я положить трубку, как мне приходит email с анкетой.

Я всеми руками “за” обратную связь от клиентов, но нужно делать это грамотно, а не назойливо, иначе уровень сервиса в глазах клиента будет падать. Кроме того, вопросы нередко задаются некорректно, двояко, а результаты подтасовываются, то есть делается это все для галочки…

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Jean Martinon + CSO = 10

RCA Red Seal Records (now a division of Sony Masterworks) recently released the complete Chicago Symphony Orchestra recordings—some available for the first time on CD—led by our seventh music director Jean Martinon. (The set has not yet been released in the United States but is available from several European and Japanese distributors.)

from the archives

Martinon RCA set

RCA Red Seal Records (now a division of Sony Masterworks) recently released the complete Chicago Symphony Orchestra recordings—some available for the first time on CD—led by our seventh music director Jean Martinon. (The set has not yet been released in the United States but is available from several European and Japanese distributors.)

“It’s always a very delicate and perilous business for a conductor to take over a renowned orchestra that has just passed through a glorious and legendary era under a charismatic predecessor,” writes Christoph Schlüren in the accompanying booklet, referring to Martinon succeeding Fritz Reiner. “Martinon was not blessed by fate in Chicago. The problem was not that the orchestra failed to appreciate him, nor that the ensemble’s outstanding level dropped under his leadership. The surviving recordings are no less brilliant than Reiner’s. . . . In any event, the standard view that the Chicago Symphony Orchestra…

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“OK, Mr. Stock. We’re ready to record . . .”

The Chicago Symphony Orchestra’s commercial recording legacy began 99 years ago on Monday, May 1, 1916, shortly after the close of the 25th season. Those first recording sessions were led by our second music director Frederick Stock for the Columbia Graphophone Company at an undocumented location in Chicago. Four works were recorded that first day: Mendelssohn’s Wedding March from A Midsummer Night’s Dream, Wagner’s “Ride of the Valkyries” from Die Walküre, and Grieg’s Two Elegiac Melodies (Heart Wounds and The Last Spring).

from the archives

The Chicago Symphony Orchestra’s commercial recording legacy began ninety-nine years ago on Monday, May 1, 1916, shortly after the close of the twenty-fifth season. Those first recording sessions were led by our second music director Frederick Stock for the Columbia Graphophone Company at an undocumented location in Chicago. Four works were recorded that first day: Mendelssohn’s Wedding March from A Midsummer Night’s Dream, Wagner’s Ride of the Valkyries from Die Walküre, and Grieg’s Two Elegiac Melodies (Heart Wounds and The Last Spring).

xxxxxThe Chicago Symphony Orchestra’s first recording: Mendelssohn’s Wedding March from A Midsummer Night’s Dream

“Stupendous recordings by entire Chicago Symphony Orchestra. By far the greatest achievement of the day . . .,” raved an October 1916 Columbia Records brochure. “The first offerings are two masterfully played compositions. The deepest glories vibrant in such a familiar composition as Mendelssohn’s Wedding March are unguessed until interpreted by such…

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Jon Myles of Hifi-World magazine reviewed The PrimaLuna DiaLogue Premium HP Integrated Amplifier!

Дискретные элементы и навесной монтаж – это настоящий High End. HP Power Amp – $3899 / $7798pair
As with all PrimaLuna amplifiers, the DiaLogue Premium HP Series come with a quick-release tube cage, that can be easily removed. The finish of the amplifier is a fine charcoal color with a slight hint of blue metallic. The high gloss finish screams quality. The rear transformer cover is vented to allow heat dissipation.

Dé Durob Audio blog - Le Blog de Durob Audio

PrimaLuna HP Amplifier Hifi-World magazineJon Myles has reviewed The PrimaLuna DiaLogue Premium HP Integrated Amplifier in the June 2015 issue of Hifi-World magazine! Hifi-World has placed The PrimaLuna DiaLogue Premium HP Integrated Amplifier at their frontcover! Thank you Hifi-World magazine and Absolute Sounds UK for this present!

These are some statements of Jon Myles on the PrimaLuna DiaLogue Premium HP Integrated Amplifier:

“ The PrimaLuna DiaLogue Premium HP is tracking the beat extremely well with a pleasing tempo to the overall sound.”

“ The PrimaLuna DiaLogue Premium HP also gives users the choice of using their chosen valves in either triode or ultralinear mode – which can be switched on the fly via the remote control for easy comparison.”

“ The PrimaLuna DiaLogue Premium HP, by contrast, is extremely adept at highlighting details in a recording.”

“ All-in all it was a sonorous and sophisticated sound that swept over me in a wave.”

On the…

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5 советов, как сделать так, чтобы пользователям нравилась реклама | AppTractor

Quote

“Персонализируйте сегментацию рекламы”

– Вот же пишут )
Не “персонализируйте сегментацию”, а “сегментируйте и персонализируйте” или “персонализируйте на основе сегментации”.

via 5 советов, как сделать так, чтобы пользователям нравилась реклама | AppTractor.